1. Overview
Halal and Healthy is committed to protecting your privacy and ensuring you maintain control over your personal information. This Data Deletion Policy outlines your rights regarding the removal of your personal data from our systems, databases, and third-party integrations, and details the step-by-step process for submitting a data deletion request.
2. Your Right to Erasure
In accordance with standard data protection practices, you have the right to request the deletion of your personal data held by Halal and Healthy. This is commonly known as the "right to erasure" or the "right to be forgotten."
You may request data deletion if:
- Your personal data is no longer necessary for the purposes for which it was originally collected (e.g., fulfilling an order).
- You withdraw your consent for us to process your data, and we have no other legal ground for processing it.
- You object to the processing of your data, and there are no overriding legitimate grounds for the processing.
- Your personal data has been processed unlawfully.
3. Data We Will Delete
Upon processing a verified request, we will permanently delete or anonymize the following types of personal data:
- Account Information: Name, email address, phone number, and account passwords.
- Profile Data: Saved shipping addresses, billing addresses, and payment preferences.
- Communication History: Support tickets, inquiries via our contact forms, and email correspondence.
- Marketing Data: Email newsletter subscriptions and promotional preferences.
- Browsing Data: Account-linked analytics, cookies, and tracking data associated specifically with your identity.
4. Data We Are Required to Retain (Exceptions)
We may decline a deletion request or retain specific segments of your data under the following circumstances:
- Transactional and Financial Records: Data related to completed purchases (such as invoices, order numbers, and tax-related billing information) must be retained to comply with local financial, tax, and accounting regulations in Bangladesh.
- Active Orders: Data required to fulfill a pending order, delivery, or active customer service resolution.
- Legal Compliance and Security: Data necessary to comply with a legal obligation, resolve disputes, enforce our Terms of Service, or protect against fraudulent activity.
5. How to Submit a Data Deletion Request
To initiate the deletion of your personal data, please follow these steps:
- Email Request: Send an email to [Insert Support Email, e.g., support@halalandhealthy.org] from the email address associated with your Halal and Healthy account.
- Subject Line: Use the subject line: "Data Deletion Request - [Your Full Name]".
- Required Information: In the body of the email, include:
- Your full name.
- The email address and phone number associated with your account.
- A clear statement requesting the deletion of your personal data.
6. The Deletion Process and Timeline
- Verification: Upon receiving your request, we will take steps to verify your identity to ensure data security. We may ask you to confirm specific account details or reply to a verification email.
- Processing Time: We aim to process all verified data deletion requests within 30 days of receipt.
- Third-Party Services: If your data has been shared with third-party service providers (e.g., payment gateways, delivery partners like pathao/steadfast, or marketing platforms), we will forward your deletion request to them and require them to delete your information in accordance with this policy.
- Confirmation: Once your data has been successfully deleted or anonymized, we will send you a final confirmation email.
7. Policy Modifications
Halal and Healthy reserves the right to update or modify this Data Deletion Policy at any time. Changes will be reflected on this page with an updated "Effective Date."
8. Contact Us
If you have any questions, concerns, or require assistance regarding this Data Deletion Policy, please contact us at:
Halal and Healthy
Email: [Insert Support Email]
Website: https://halalandhealthy.org/